Patient Access Director- Arizona

UnitedHealth Group Inc.•Gilbert, AZ

39d•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We're looking for a Patient Access Director to lead and inspire a team focused on delivering exceptional patient experiences while driving operational and financial performance. In this role, you'll oversee key functions such as registration financial clearance, ensuring compliance and efficiency across the revenue cycle. You'll collaborate closely with facility, regional, and corporate leaders, champion process improvements, and mentor emerging talent. This position offers the opportunity to make a meaningful impact on patient satisfaction and organizational success while working onsite in Gilbert, Arizona

Requirements

5+ years of experience in a supervisory/management role in healthcare or revenue cycle
3+ years of experience in customer service, ideally in healthcare
Experience with Patient Access technologies
Proficiency in Microsoft Office Suite
Reside within a commutable distance to Gilbert, Arizona and have the ability/willingness to work onsite

Nice To Haves

HFMA or NAHAM certification
Experience working with Cerner
Consulting/project management experience
Knowledge of payer contracts, compliance, and regulatory standards
Solid leadership, organizational, and change management skills
Ability to manage multiple projects and influence stakeholders

Responsibilities

Leads and directs staff in achieving performance standards while supporting Patient Access leadership to enhance customer satisfaction and financial outcomes
Serving as a representative of the corporate Patient Access Revenue Cycle Operations department, the role requires close collaboration with facility and regional leadership
Key responsibilities include overseeing facility-level functions such as registration, financial clearance, and counseling with a focus on improving revenue cycle performance and ensuring compliance with audits and service level agreements
System level, the role leads Optum client improvement initiatives and partners with regional and corporate leaders
Emphasizes leadership development by fostering teamwork, transparency, and accountability, while mentoring staff and emerging leaders
Ensures compliance with federal, state, and local regulations and drives process improvements in data integrity, quality assurance, and patient satisfaction
Human resource management duties include hiring, training, evaluating, and retaining staff, as well as managing staffing plans and disciplinary actions
Engages stakeholders by educating physicians and staff on Patient Access requirements and serving as a consultant and liaison
Involves preparing reports, analyzing trends, escalating issues as needed, and staying current with industry developments through ongoing professional education and activities