Patient Access Director II

Conifer Health Solutions•Federal Way, WA

4d•$111,492 - $167,238

About The Position

JOB SUMMARY Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals. Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers. Develop and implement action plans as identified. Actively practice budget/cost management. Understand and be able to speak to all aspects of Patient Access, from technology, processes and regulations. Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set. Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established. Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes. FINANCIAL RESPONSIBILITY/SCOPE (Specify Revenue/Budget/Expense): Varies based on hospital size, volume and payor mix. Bed size: 300+ OR Points of Entry: 8+ (clinic/satellite is 1 POE) OR Number of facilities: 2-3 mid-sized hospitals or multi-site] AND $200M+ in Net Patient Revenue SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct Reports (titles) Manager or Supervisors, Patient Access Indirect Reports (titles) Rep, PA I-IV; Rep, PA Scheduler

Requirements

Excellent interpersonal and organizational skills
Demonstrated leadership and management abilities
Ability to manage a budget
Proficiency in Regulatory requirements
Thorough knowledge of Insurance
Ability to Delegate successfully
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
Bachelor’s Degree preferred
Three (3) to five (5) years Management in a Revenue Cycle, Business Services, or Acute Health Care environment preferred.
Extensive knowledge of Patient Access desired

Nice To Haves

Certified Healthcare Access Manager (CHAM) preferred

Responsibilities

Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals.
Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers.
Develop and implement action plans as identified.
Actively practice budget/cost management.
Understand and be able to speak to all aspects of Patient Access, from technology, processes and regulations.
Consistently manages staffing activities in areas of responsibility.
Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals.
Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes.

Benefits

Medical, dental, vision, disability, life, and business travel insurance
Management time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

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