Patient Access - Customer Service Representative
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. The company combines the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Patient Registration - Customer Service Representative, the role involves helping patients check into the hospital in a fast-paced environment. The representative will be the primary point of contact for patient questions during registration, building trust by collecting information accurately and quickly, and listening with compassion to address fears, concerns, and questions. The ideal candidate is a confident multi-tasker, quick to learn technology, and proficient in typing and answering phones. No previous healthcare experience or knowledge is required, making this a perfect starting point for a healthcare career. Given it's a hospital/lab environment, the representative must be prepared to encounter illness and injuries. All necessary training will be provided. Prior to hire, candidates must be up to date on all vaccinations, pass a drug test, and pass a background check.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Up to date on all vaccinations
- Pass a drug test prior to hire
- Pass a background check prior to hire
Nice To Haves
- Medical experience
Responsibilities
- Working on computers and answering phones to intake information in a busy environment.
- Working across multiple screens, collecting details that must be input correctly between physician and nurse check-ins.
- Typing as quickly as patients can talk and feeling comfortable working across multiple programs.
- Working around clinicians who may interrupt the registration process for emergent clinical care.
- Helping people who may be very ill or worried by listening carefully to ease their anxiety, asking follow-up questions, and building rapport in real time.
- Assisting patients complete their registration in a fast-paced work environment, often on your feet.
- Acquiring knowledge through training to handle variations in health plans and coverage while collecting patient and insurance information.
- Working quickly and expecting the unexpected, as this is not a casual desk job.
Benefits
- competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
