Patient Access Coordinator - Baylor, Scott & White Dallas

Towne Park Ltd. • Dallas, TX

47d • $19 - $20 • Onsite

About The Position

The Visitor Management Concierge is responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience.

Requirements

• High School diploma or general education degree (GED) preferred
• Must be at least 18 years of age and be able to pass a criminal background and drug screen
• Must obtain immunizations and medical tests as required by Baylor Scott and White.
• Related customer service experience and/or training; OR equivalent combination of education and experience
• Knowledge of principles and processes for providing customers and personal services.
• Ability to read and write standard English language
• Ability to multitask
• Ability to prioritize tasks and remain calm in stressful situations
• Ability to de-escalate and remain calm in stressful situations
• Ability to work independently
• Ability to perform general typing and and/or basic computer skills
• Ability to remain calm and composed under pressure
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
• Attention to detail and consistent adherence to safety protocols

Responsibilities

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by Baylor and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.
• Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures.
• Regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies.
• Ensure compliance with Visitor Management procedures and protocols.
• Monitor condition of physical area and promptly report anything below standard to management.
• Other duties as assigned.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees