Patient Access Coordinator

Rural Psychiatry Associates•Grand Forks, ND

8d•Onsite

About The Position

Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care! Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care. Why Join Us? At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services . We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska . As a Patient Access Coordinator , you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction . The Role: What to Expect Location : Based in our Grand Forks, ND office . Frontline Patient Support : Serve as the first point of contact for patients, helping them navigate the registration and scheduling process. Insurance & Documentation : Verify insurance coverage, obtain authorizations, and ensure accurate patient records. Multidisciplinary Collaboration : Work with clinical and administrative teams to streamline patient access.

Requirements

High school diploma or equivalent required .
Experience in scheduling appointments preferred , especially in a healthcare setting.
Excellent communication skills , both verbal and written.
Strong attention to detail with the ability to multitask in a fast-paced environment.
Proficiency with electronic health record (EHR) systems and general computer skills.
Ability to maintain patient confidentiality and adhere to HIPAA regulations .
Highly organized, self-motivated, and able to work independently .
Strong time management and prioritization skills .
Willingness to learn and adapt to new technologies .

Responsibilities

Greet & Assist Patients & Visitors : Provide a welcoming and professional first impression.
Collect & Verify Patient Information : Ensure accuracy in personal, medical, and insurance details.
Coordinate Appointments : Schedule, confirm, and provide reminders for patient visits.
Support Telehealth Services : Educate patients on the telehealth process and provide technical assistance as needed.
Ensure Compliance : Maintain patient confidentiality and adhere to HIPAA regulations .
Provide General Administrative Support : Assist with completing necessary forms, correspondence, and documentation.
Perform Other Duties as Assigned to support clinic operations.