Patient Access Associate

UnityPoint Health•Muscatine, IA

12d

About The Position

The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries, offers financial counselling, and manages patient flow. The role also supports administrative tasks, resolves billing issues, and ensures compliance with financial and insurance procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

Requires minimally a high school diploma or GED
Prior customer service experience
Hands only CPR

Responsibilities

Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.
Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.
Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.
Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.
Interpret physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.
Obtains information and completes MSPQ and other payer-specific documents.
Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer).