Patient Access Associate

LCMC Health•Mason, MI

About The Position

Your job is more than a job Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Completes the scheduling function, registration, messaging, and/or admissions process: Greets patients, guests and family members. Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. Analyzes current patient information to determine if an account already exists so as not to duplicate records. Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. Activates scheduled accounts that have been set-up for the patient according to the registration policy. Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork/documents are gathered and accurate: Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. Scans ID’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy. Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. Performs financial analysis of each case and informs patient of financial responsibility: Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. Attempts to collect payment at point of service for both copayments and residual payments. Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed. Maximizes point-of-service collection, meeting established registration collection goals. Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. Provides directions to applicable areas of interest whether over of the phone or in-person. Schedules and reschedules appointment for patients as needed. Balances cash drawer daily and prepares cash long at the end of the shift when applicable: Balances cash drawer daily and accounts for shortages/overages/account posting errors. Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. Makes department copies and reports unreconciled monies/deposits supervisor. Follows facility cash drawer policy as applicable. Completes and meets all job-related facility specific of LCMC requirements.

Requirements

High School Diploma/GED or equivalent OR 2 years of work experience
Excellent customer service, interpersonal, and conflict resolution skills
Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people
Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner
Excellent decision-making skills; sound judgment in handling/escalating difficult situations

Responsibilities

Completes the scheduling function, registration, messaging, and/or admissions process
Ensures all required forms are completed and other paperwork/documents are gathered and accurate
Performs insurance verification tasks
Completes messages for providers as needed using the In-Basket messaging system
Performs financial analysis of each case and informs patient of financial responsibility
Maximizes point-of-service collection, meeting established registration collection goals
Provide excellent customer service to all patients, guests and family members and internal and external team members/customers
Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital
Schedules and reschedules appointment for patients as needed
Balances cash drawer daily and prepares cash long at the end of the shift when applicable
Follows facility cash drawer policy as applicable
Completes and meets all job-related facility specific of LCMC requirements