Patient Access Associate 2, BHMG- Urology Doral, $1000 Bonus, FT, 8:00am -4:30pm

Baptist Health South Florida•Doral, FL

1d•Onsite

About The Position

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. It is known for internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, supported by philanthropy and driven by its faith-based mission of medical excellence. Baptist Health has been named one of Fortune’s 100 Best Companies to Work For for 25 years and was the most awarded healthcare system in South Florida in the 2024-2025 U.S. News & World Report Best Hospital Rankings. The organization emphasizes personal connections with colleagues, meaningful relationships with patients and families, and a culture rooted in purpose. The Patient Access Associate 2 will be responsible for coordinating patient flow, timely processing, and maintaining knowledge of departmental practices to address patient questions or concerns. This includes understanding insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The role also involves assisting with go-lives and departmental initiatives, including onboarding and training team members, and participating in departmental committees/champion opportunities. The incumbent is expected to practice the Baptist Health philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Requirements

Minimum of 1 year Patient Access experience (for internal staff, with demonstrated ability to independently perform all functions within the Level 1 job description; for external staff, with Associates Degree preferred, or 2 years experience in lieu of degree)
Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months (for internal staff)
Exceeds departmental KPIs (for internal staff)
Maintains a positive attitude, is self-motivated, and encourages others (for internal staff)
Identified as a team player and cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed (for internal staff)
Complete and pass the Patient Access training course
Ability to work in a high volume, fast-paced work environment
Ability to perform basic mathematical calculations
Detail oriented
Organized
Team player
Compassionate
Excellent customer service and interpersonal communication skills

Nice To Haves

Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.)
Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.
Knowledge of medical terminology
Bilingual English, Spanish/Creole preferred

Responsibilities

Coordinating patient flow
Timely processing
Maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
Assist in supporting go lives and different departmental initiatives, including onboarding and training team members
Participate in departmental committees/champion opportunities
Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members