Patient Access Advocate Lead

Cone Health•Greensboro, NC

53d

About The Position

The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols. Acts as a resource to be the first point of contact for patients and guests upon entrance. Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment. Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate. Collects eligible copays consistently and has a high collection rate. Reviews registration of patients and ensures processes and procedures are followed according to organization standard. Trains and supports new hires in the department as well as advises on payment postings and insurance questions. Performs other duties as assigned.

Requirements

High School Diploma or equivalent
5 years experience

Responsibilities

Acts as a resource to be the first point of contact for patients and guests upon entrance.
Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.
Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.
Collects eligible copays consistently and has a high collection rate.
Reviews registration of patients and ensures processes and procedures are followed according to organization standard.
Trains and supports new hires in the department as well as advises on payment postings and insurance questions.
Performs other duties as assigned.

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