Patient Access Advisor Lead

Norman Regional Hospital Authority•Norman, OK

37d•$17 - $27

About The Position

Assists other Patient Access Advisors with contacting patients prior to scheduled procedures. Also works closely with Centralized Scheduling and Revenue Integrity Departments to communicate any authorization issues or payer concerns. Contacts scheduled and/or pre-registered patients to discuss up front financial responsibility. Employee will communicate with physician office for any issues relating to authorizations or patient responsibility as necessary. Works closely with Case Management with issues relating to length of stay and payer source. Performs review of financial assistance applications obtained by the Patient Access Advisors prior to service being rendered or during hospital stay. Reviews monthly HCFS invoice for accuracy before approved and send to Finance Department for payment. Works closely with clerk in Patient Financial Services for patients who have applied for financial assistance for a scheduled service.

Requirements

High School Diploma or equivalent.
5 years experience in healthcare-related industry or hospital Patient Financial Services or Patient Access department, with emphasis on customer service, point of service collections, credit and collections, insurance verification or billing.
Experience working with public and multiple customers (internal and external), working under stress, meeting deadlines and performing daily assignments with consistent accuracy are standard requirements
(Above requirements can be met by equivalent combination of education and experience)

Nice To Haves

Associates or Bachelor's degree preferred

Responsibilities

Assists other Patient Access Advisors with contacting patients prior to scheduled procedures.
Works closely with Centralized Scheduling and Revenue Integrity Departments to communicate any authorization issues or payer concerns.
Contacts scheduled and/or pre-registered patients to discuss up front financial responsibility.
Employee will communicate with physician office for any issues relating to authorizations or patient responsibility as necessary.
Works closely with Case Management with issues relating to length of stay and payer source.
Performs review of financial assistance applications obtained by the Patient Access Advisors prior to service being rendered or during hospital stay.
Reviews monthly HCFS invoice for accuracy before approved and send to Finance Department for payment.
Works closely with clerk in Patient Financial Services for patients who have applied for financial assistance for a scheduled service.