Pathway of Hope Case Manager

The Salvation Army USA Central Territory • Chicago, IL

4h • $22 - $26

About The Position

The Pathway of Hope Case Manager is responsible for managing Pathway of Hope casework services to families at the Midway Corps. The Case Manager works under the guidance of the Regional Social Work Manager along with the Corps Officers implementing the program’s objectives, that is, providing services to Pathway of Hope families, keeping required records, and identifying resources to support participating families.

Requirements

• Bachelor’s degree in human service area required. A BSW is preferred.
• Minimum of two years of experience in casework or social service.
• A valid driver’s license and clearance of The Salvation Army’s MVR process.
• Complete the Territorial Caseworker Certification Program, within the first 90 days of hire.
• Willing to promote the mission of The Salvation Army.
• Ability to collaborate on complex social issues within families and communities.
• Demonstrated capacity to interact effectively with families.
• Ability to be creative, original, intuitive, and perceptive.
• Ability to think logically and critically.
• Ability to envision a project from beginning to end.
• Ability to solve complex problems, make appropriate judgments and decisions.
• Good communication (verbal and written) and interpersonal skills.
• Able to use diplomacy and good judgment.
• A strong attention to detail.
• An ability to work with confidential material.
• This position is required to do moderate physical work and must be able to lift 25 lbs.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
• Must be able to travel to assigned service sites.
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.  This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates.  Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

Nice To Haves

• Bilingual (English/Spanish) with an ability to communicate fluently in Spanish preferred.

Responsibilities

• Provides casework services to ensure the full implementation of the Pathway of Hope model within the assigned Corps. (the POH Case Manager in this program can only do Pathway of Hope responsibilities)
• Provides intake and assessment services as defined by the Pathway of Hope curriculum.
• Deliver the full range of Pathway of Hope individualized services for a minimum of 16 families annually including:
• Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines with an emphasis on vulnerable populations within the surrounding communities.
• Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
• Conduct goal setting steps with participants formulating change-oriented action plans.
• Conduct follow-up case management meetings with participants.
• Refer participant to internal and/or external services designed to address identified goals.
• Monitor and track participants progress in goal attainment on the action plans.
• Develop plans to address transition needs and ongoing documentation of progress.
• Enters client data and reporting of information into the SIMS system that supports local, national, and territorial POH program outcomes.
• Maintains case files for each client that includes all assessments, action plans, case notes, graduation plans.
• Participates with POH planning and program development at assigned sites.
• Participate in scheduled cluster meetings, conference calls and individual consultation/supervision meetings with the Regional Social Work Manager.
• Participate in meetings with Corps Officers and other Corps staff.
• Participates in Divisional or Territorial educational forums and webinars designed to facilitate understanding of a wide range of topics (especially related to case management and POH).
• Maintains working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
• Ensure the accuracy of data entry into the database.
• Supports the POH implementation plan as requested and/or assigned.
• Serves on committees related to case management, emergency assistance and building sufficiency, as requested or appointed.
• Keeps records in compliance with standards in order to assure for program evaluation/certification requirements.
• As assigned.

Benefits

• The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees