Pathway of Hope Case Manager and Program Assistant

The Salvation Army USA Central Territory•Kalamazoo, MI

1d•Hybrid

About The Position

The Pathway of Hope Case Manager & Program Assistant is a full-time, hybrid role responsible for providing strengths-based, client-centered case management to families enrolled in Pathway of Hope while also supporting community center programming. This position works collaboratively with the Pathway of Hope Regional Coordinator to coordinate services and address identified family needs using a holistic approach.

Requirements

Bachelor’s degree in human services field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
1+ year related work experience
Learn and adhere to The Salvation Army Social Services Code of Ethics
Adhere to professional codes of ethics as they apply to professional licensing
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Complete Caseworker Certification Program within 120 days of hire
Proficient in Microsoft Office 365
Basic knowledge of Teams/SharePoint
Proficient in SIMS (ServicePoint) software within 90 days
Complete Safe From Harm training, and keep current as needed

Responsibilities

Deliver the full range of Pathway of Hope individualized services for 5 to 8 families annually.
Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines.
Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
Conduct goal setting steps with participants formulating change-oriented action plans.
Conduct follow-up case management meetings with participants.
Refer participants to internal and/or external services designed to address identified goals.
Monitor and track participants progress in goal attainment on the action plans.
Develop plans to address transition needs and ongoing documentation of progress.
Enter all required family demographic and outcome data in the SIMS electronic data management system in a timely and accurate manner.
Develop and promote Pathway of Hope services to individuals receiving services at the local site and community organizations.
Approach participants with an open and professional stance, recognizing their strengths and treating them as collaborative partners in the helping process.
Completes all intake and required assessments; Enters all corresponding documentation in a timely fashion within the required SIMS data entry format
In response to the Action Plan, coordinate referrals and participant linkage to internal and/or external resources that will facilitate successful achievement of identified goals.
Address completion requirements early in the engagement process to fully educate participants on all services available and facilitate successful transition and closure. Inform participants of the plan to monitor their progress after successful completion.
Responsible for the care and well-being of program participants
Identify and meet individual program participant needs
Provide friendly hospitality to those we serve
Recognize and provide opportunities for group interaction, problem solving, and decision making
Guide group or individuals in activity plans
Carry out established role in enforcing facility safety regulations and implementing emergency procedures
Assists with maintaining the facility such as set-up and clean-up for activities and events, as necessary
Perform other duties as assigned

Benefits

Health Care Benefits which include:
Medical
Dental
Vision
Hearing
Flexible spending accounts
AFLAC
Voluntary life insurance benefits
Short-Term and Long-Term Disability options
Pet Insurance
Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
Vesting starts after three years of employment, 100% vested after five years of employment
The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
Employee Discounts
Paid Time Off which includes:
Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available.
Up to (6) earned sick days per year may be used as discretionary days.
Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
The accrual rate is based upon years of service and approved hours worked.
You will receive up to 2 personal days per year based on date of hire.
Birthday off with pay.
Paid holidays are effective immediately.