Pathology Operations Specialist (63800)

United Digestive•Alpharetta, GA

3h•Onsite

About The Position

Responsible for supporting the Manager of Pathology Business Services with operational, compliance, and project-based tasks essential to the successful operation of the pathology lab. This role provides day-to-day assistance in vendor support, revenue cycle management support, provider support, technical/system support, and compliance support. Works directly with the Manager to ensure workflows run smoothly, special projects are executed, and the lab remains prepared for regulatory and accreditation requirements.

Requirements

Bachelor’s degree in any discipline, or equivalent combination of education and experience.
Previous healthcare operations or laboratory support experience required; pathology or gastroenterology preferred.
Familiarity with LIS/EMR systems (Harvest, Apex, eCw) and Microsoft Office Suite.
Strong organizational skills, attention to detail, and ability to multitask.
Pathology Operations Specialist must:
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
Display a professional outgoing warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plan, prioritize, and complete multiple tasks as delegated by the Manager of Pathology Business Services
Work under pressure; assess, respond, and communicate issues in a timely manner
Communicate clearly with patients and coworkers through the telephone, email, and in-person
Interpret and apply standard work policies and procedures
Requires sitting and standing associated with a normal office environment; minimal travel within the Metro area required.

Nice To Haves

Compliance or audit preparation experience preferred.

Responsibilities

Vendor Support
Assist with coordination and rollout of vendor tests (e.g., HP Breath Test, TissueCypher, etc.).
Organize training documentation, scheduling, and centralized resource materials.
Maintain vendor files, project deliverables, and communication logs.
RCM Support
Partner with the RCM team on insurance verification and claim accuracy.
Assist with claim reconciliation and documentation needed for billing processes.
Track recurring claim or billing issues and escalate appropriately.
Provider Support
Monitor physician worklists to support timely case sign-out.
Track and reconcile missing reports, orders, or pending cases.
Provide documentation and case status updates as directed.
Technical/System Support
Identify and troubleshoot system errors (e.g., missing pathology reports, incomplete orders, stalled logs).
Assist with reconciliations, error investigations, and data cleanup.
Partner with IT/Clinical Applications on escalated issues impacting workflows.
Compliance Support
Assist with CLIA inspection readiness, including SOP organization, QC documentation, and peer reviews.
Support cancer registry reporting and related data validation.
Maintain policies, procedures, and documentation required by accrediting bodies.
Provide project management support for compliance-driven initiatives.