MCO Passenger Service Supervisor

Swissport International AG • Orlando, FL

1d • Onsite

About The Position

Swissport, a global leader in aviation services, provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. The company's mission is to deliver consistent and tailor-made solutions globally for a better customer experience, driven by core values of Show You Care, Do the Right Things, and Win as a Team. The Passenger Service Supervisor role involves leading, motivating, engaging, and inspiring staff to ensure the delivery of excellent customer experiences, adhering to Swissport procedures, policies, and brand values.

Requirements

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Leadership and people management skills
• A proven ability to problem solving and decision making experience
• Planning and organizing skills
• Excellent communication skills (written and verbal) in country specific language
• Commitment to continuous improvement
• Computer literate (Office Word, Excel, PowerPoint)
• A good understanding of all regulatory and recommended procedures that relate to the airport environment

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
• Ensure available resources are used to the optimum level (monitor and control overtime payments)
• Support and identify training needs and where required train, coach and mentor the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees
• Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
• Strict implementation of Passenger Service budget
• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Ensure all safety and security processes and procedures are complied with at all times
• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
• Any other duties that may be required

Benefits

• 401(k)
• Health and wellness benefits
• 401(k) with company match
• Paid vacation time
• Sick time
• Company paid holidays
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees