Passenger Services Supervisor
About The Position
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?Job SummaryThe Supervisor, Passenger Services oversees airport passenger service functions, ensuring quality, safety, and compliance with company policies. This role includes supervising employees, monitoring performance, and maintaining high customer service standards. Responsibilities may also extend to operations such as weight and balance, cargo, cabin services, and ground equipment.
Requirements
- Ability to read, write and fluently speak and understand the English language.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to work rotating shifts including weekends, holidays, and days off.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to lift 70 pounds. No exceptions.
Nice To Haves
- Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Supervise and coordinate passenger service operations.
- Monitor employee performance and ensure compliance with safety and company policies.
- Train and support staff to uphold service and operational standards.
- Ensure proper identification and security measures are followed.
- Maintain fair and respectful treatment of employees, customers, and vendors.
Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
