LAS SPIRIT Transition

Worldwide Flight Services, Inc.•Denver, CO

About The Position

Worldwide Flight Services (WFS) is hiring Passenger Service Agents to support ground operations at [Station]. This position is ideal for experienced airline and ground handling professionals transitioning to WFS as part of a contract changeover, as well as candidates new to aviation who are ready to build a career in a fast-paced airport environment. Passenger Service Agents are the face of our operation at the gate and ticket counter. You'll work directly with traveling passengers to deliver a professional, efficient, and safety-conscious experience from check-in through boarding.

Requirements

High school diploma or GED required
Minimum 6 months of customer service experience; prior airline or ground handling experience preferred
Ability to obtain and maintain required airport security badge and clearances
Strong communication skills and composure in high-volume, time-sensitive environments
Basic computer proficiency; experience with airline DCS systems a plus
Availability to work varied shifts including early mornings, nights, weekends, and holidays
Ability to lift up to 50 lbs and stand for extended periods

Responsibilities

Check in passengers and process ticketing, seat assignments, upgrades, and baggage
Gate agent functions including boarding, door management, and flight close-out
Verify passenger documentation including identification and travel credentials
Assist passengers requiring special services, including unaccompanied minors and passengers needing wheelchair or mobility assistance
Coordinate with ramp, operations, and airline customer service teams to support on-time departures
Communicate flight status updates and manage irregular operations (IROPS) situations professionally
Maintain compliance with airline, airport, and TSA security requirements at all times

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