Parts Warranty Coordinator

Mustang CAT•Houston, TX

About The Position

Are you detail-oriented, organized, and committed to accuracy? Mustang Cat is hiring a Parts Warranty Coordinator to support the timely and precise processing of Caterpillar parts warranty claims. In this role, you’ll interpret job folders, work within Caterpillar systems, and ensure all warranty submissions are completed efficiently and correctly. If you enjoy problem-solving, supporting customers, and working in a team-focused environment, this is an excellent opportunity to grow your career with a trusted industry leader. We’re more than just parts—we’re the people behind the solutions. Mustang Cat offers: Job Stability + Career Growth with a respected industry leader Work-Life Balance Comprehensive Benefits Package – Medical, Dental, Vision 401(k) with Employer Match Tuition Reimbursement & Development Opportunities Paid Time Off & Holidays As a Parts Warranty Coordinator, you’ll be responsible for preparing accurate warranty claims, handling parts returns, and supporting warranty processes from start to finish.

Requirements

High school diploma or equivalent
2+ years of warranty-related experience, or experience in construction, engine, or technical fields
Basic computer skills and 1–2 years of data entry experience
Working knowledge of Microsoft Office applications
Strong attention to detail and accuracy
Team-oriented, self-motivated, and reliable
Excellent customer service and communication skills

Responsibilities

Interpret job folders to prepare timely and accurate Caterpillar warranty claims
Use Caterpillar systems such as SIS, DBS, SIMSI, SIB, and ADZ142 to gather required information
Document requested parts and prepare all “Send It Back” Cat parts returns for shipment
Register new machine and engine warranty coverage and maintain accurate delivery records
Respond quickly and accurately to warranty-related questions
Resolve warranty issues for shops, customers, and other Cat dealers
Maintain organized documentation and follow established warranty procedures
Deliver exceptional customer service to internal and external stakeholders