Parts Testing Engineer - Ultrasound
About The Position
Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we’ve made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply! The Parts Testing Engineer plays a crucial role in ensuring the full functionality of inventoried Ultrasound parts. In addition, the Parts Testing Engineer will perform ultrasound part testing validation and troubleshooting. They will properly diagnose all system and part issues and help identify areas of repair where needed. The Parts Testing Engineer will possess a detailed system knowledge of ultrasound functionality, and the ability to correctly validate part functionality across multiple Ultrasound models and manufacturers. The Parts Testing Engineer will also assist, technical phone support, parts identification, and other duties as assigned by the supervisor.
Requirements
- Associate’s degree or a combination of education and relative experience
- 2-3 years in an ultrasound field service, ultrasound repair, or service support environment.
- Proven ability to troubleshoot/diagnose electrical and mechanical failures.
- Proven ability to read and understand schematics and OEM manuals.
- Solid verbal and written communications skills
- Basic computer skills
- Desire to learn.
- Creative problem solving.
- Sense of urgency.
- Attention to detail.
- Logical thinking.
- Resourcefulness.
- Team player.
- Cross-functional participation.
- Solid Communication, both verbal and written.
Nice To Haves
- Experience with Salesforce.
- Experience with technical customer support.
- Experience in ISO certification(s) and document writing.
- 3rd party medical device testing/repair experience.
Responsibilities
- Physically validates part functionality using designated QA test systems and other QMS approved testing devices
- 100% ESD Compliance when handling and testing parts
- Assists in part technical support and part identification for internal and external customers using parts manuals, online resources, and historical information
- Ensures all tested parts are properly logged in the work order system through product tests
- Responsible for QA test bed management, ensuring all active test beds meet our QMS specifications (PM's, equipment numbers, etc.)
- Follows step down decisions via test results in system, properly locating (or scrapping) part assets post testing
- Validates new part product creations in ERP system
- Assists in other operational duties as directed by manager
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
