Parts Supervisor

Cleveland Brothers Equipment Company • Ephrata, PA

67d

About The Position

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful parts professionals. Position Summary: Will supervise and schedule shuttle drivers and warehouse employees Ensure internal and external customer satisfaction Have dedicated interaction with Branch Management, Inventory Control, Information Technology, and Salesforce Monitor and ensure stated inventory levels Elevate Customer loyalty Promote departmental engagement Safe equipment operation and working environment Assist management in efficient Contamination Control Monitor and maintain Drop service vehicles, drops, and vendors Provide and record employee training, guidance and discipline to guarantee stated process and policy Use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking. Preference given for working knowledge of parts counter process/maintenance of all parts-related reports and documentation including Daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry. This position is an integral step in Parts Department succession planning.

Requirements

• Bachelor's degree or the equivalent in Business
• Supervisory experience or aptitude
• The ability to coach, mentor, and develop employees
• Excellent presentation, communication and customer satisfaction skills
• Excellent computer skills including, Microsoft word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications.

Nice To Haves

• working knowledge of parts counter process/maintenance of all parts-related reports and documentation including Daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry

Responsibilities

• Supervise and schedule shuttle drivers and warehouse employees
• Ensure internal and external customer satisfaction
• Have dedicated interaction with Branch Management, Inventory Control, Information Technology, and Salesforce
• Monitor and ensure stated inventory levels
• Elevate Customer loyalty
• Promote departmental engagement
• Safe equipment operation and working environment
• Assist management in efficient Contamination Control
• Monitor and maintain Drop service vehicles, drops, and vendors
• Provide and record employee training, guidance and discipline to guarantee stated process and policy
• Use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking

Benefits

• Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Number of Employees: 251-500 employees