Parts Supervisor (Remote)

Lincoln Electric • Columbus, OH

6d • Remote

About The Position

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries. ​ ​Primary Function The Parts Supervisor role is responsible for the consistency & quality of spare parts execution and development of the parts organization in Fort Collins, CO; Cleveland, OH; Columbus, OH; Chattanooga, TN; and Bettendorf, IA.Responsibilities Develop plans and align work and resources so that customer needs, contractual obligations, and work is completed within appropriate timeframes and meets quality expectations. Work cross-functionally to develop improvements to spare parts processes and drive organizational adoption of tools identified to increase efficiency and effectiveness. Collaborate with service leadership to develop service offerings that enables a shift in our business model from “reactive” to “proactive” and focuses on customer satisfaction and engagement. Develop and manage spare parts team and participate in the development, measurement and driving of KPIs. Includes direct people management responsibility including staffing and performance development. Provides constructive feedback, conveys performance expectations and may handle sensitive issues. Build and maintain relationships with internal and external business partners, including, Engineering, Operations, Order Entry, Project Management, Sales, Training, Technical Support, Field Service and Service Applications teams. Solicit and apply customer feedback (internal and external) to drive continuous improvement. Assumes additional responsibilities as needed or directed in support of the Company's Strategy & Initiatives. Background Experience Recent experience in managing large remote employee-based territory. Experience in customer relations and managing employee performance. Strong written and verbal communication skills. Working knowledge of SAP or EPICOR. Proficiency in Microsoft Office Suite Experience with CRM and service ticketing platforms a plus. Education, Training, Experience Bachelor's degree from an accredited college or university with a minimum of 5 years of related experience (OR a minimum high school diploma / GED with an additional 4 years of product management experience). Strong interpersonal and leadership skills. Team oriented. Ability to work independently with little supervision. Ability to adapt to a dynamic agenda. Resourceful with strong problem solving. Judgement when making decisions. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects.

Requirements

• Recent experience in managing large remote employee-based territory.
• Experience in customer relations and managing employee performance.
• Strong written and verbal communication skills.
• Working knowledge of SAP or EPICOR.
• Proficiency in Microsoft Office Suite
• Bachelor's degree from an accredited college or university with a minimum of 5 years of related experience (OR a minimum high school diploma / GED with an additional 4 years of product management experience).
• Strong interpersonal and leadership skills.
• Team oriented.
• Ability to work independently with little supervision.
• Ability to adapt to a dynamic agenda.
• Resourceful with strong problem solving.
• Judgement when making decisions.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.

Nice To Haves

• Experience with CRM and service ticketing platforms a plus.

Responsibilities

• Develop plans and align work and resources so that customer needs, contractual obligations, and work is completed within appropriate timeframes and meets quality expectations.
• Work cross-functionally to develop improvements to spare parts processes and drive organizational adoption of tools identified to increase efficiency and effectiveness.
• Collaborate with service leadership to develop service offerings that enables a shift in our business model from “reactive” to “proactive” and focuses on customer satisfaction and engagement.
• Develop and manage spare parts team and participate in the development, measurement and driving of KPIs.
• Includes direct people management responsibility including staffing and performance development.
• Provides constructive feedback, conveys performance expectations and may handle sensitive issues.
• Build and maintain relationships with internal and external business partners, including, Engineering, Operations, Order Entry, Project Management, Sales, Training, Technical Support, Field Service and Service Applications teams.
• Solicit and apply customer feedback (internal and external) to drive continuous improvement.
• Assumes additional responsibilities as needed or directed in support of the Company's Strategy & Initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees