Parts & Services (P&S) Service Excellence Manager

Sandvik • Elko, NV

19d • Remote

About The Position

Sandvik Mining is looking for Parts & Services (P&S) Service Excellence Manager Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling, and materials handling. Key performance area The Parts & Services (P&S) Service Excellence Manager is responsible for elevating service performance across the USA Parts & Services organization. This role leads key specialist functions that ensure consistent service delivery, standardization, process quality, digital enablement, and continuous improvement across all branches. The Service Excellence Manager plays a vital role in strengthening service execution, improving customer satisfaction, and enabling branch teams with the tools, processes, and support required to achieve operational excellence.

Requirements

• Industrial/Mechanical/Electrical Engineering degree or related experience. An additional business degree will be an advantage.
• Proven ability to manage multiple projects simultaneously.
• 10+ years’ experience in the mining industry or related heavy-equipment environment.
• Strong flexibility and ability to operate in both structured and project-based environments.
• Leadership ability to guide cross-functional specialist teams.
• Effective communication, process thinking, and customer-centric problem-solving skills.

Nice To Haves

• An additional business degree will be an advantage.

Responsibilities

• Lead nationwide service performance elevation initiatives, ensuring alignment with P&S operational strategy.
• Strengthen customer satisfaction by enabling branches to deliver reliable, high-quality service in alignment with customer expectations.
• Manage and execute strategic projects requiring specialized expertise, delivering measurable business impact across the service network.
• Drive performance turnaround programs in underperforming branches or functional areas to improve uptime, utilization, and customer KPIs.
• Oversee standardization of service practices, ensuring consistency across all branches, field teams, and specialist groups.
• Ensure compliance with ISO, internal quality standards, safety frameworks, and customer contractual requirements.
• Develop and maintain SOPs, quality audit programs, service readiness checklists, and performance review structures.
• Audit service operations, identify gaps, and drive process optimization.
• Lead the integration of digital tools, reporting systems, and service technologies into branch operations to support operational excellence.
• Strengthen utilization of warranty systems, data dashboards, and technical reporting platforms.
• Develop branch-level tools and processes that improve customer communication, root-cause reporting, and service follow-up.
• Generate reports that improve visibility of utilization, performance bottlenecks, warranty trends, and improvement opportunities.
• Develop service and maintenance costing models for RFQs and extended service contracts.

Benefits

• Benefits eligibility that begins 30 days after start date
• Health care eligibility that includes medical, dental, vision, prescription, and telemedicine
• Paid vacation with up to 80 hours available to roll over into the next year of accrued and unused PTO time to the upcoming calendar year
• A very strong 401(k). We contribute 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.
• Tuition reimbursement
• In addition to these outstanding benefits, Sandvik provides a company laptop and cell phone.
• Sandvik provides opportunities for competence development and training, as well as career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager