Parts & Service Specialist

Jarraff Industries LLC • St. Peter, MN

2d • Onsite

About The Position

Jarraff by Prinoth provides high-quality, specialized right-of-way maintenance, land clearing, and tree care equipment. Products include the Jarraff All-Terrain Tree Trimmers, Mini-Jarraff Urban Tree Trimmer and T-Rex Carrier Vehicles.
Located in St. Peter, MN, our facilities are a hub for all vegetation management products offered in North America. With Customer success fueling our passion, our values align with Prinoth's as we work on becoming the best partner and employer.
The combined offering from Jarraff by Prinoth and Prinoth is taking the vegetation management industry by storm, offering a full range of product solutions focus on improving customer safety, performance, and profitability.

Monday through Friday from 6:30am to 4:00pm. Some flexibility in hours is allowed.

Job Purpose
Coordinate and administer activities of Jarraff parts sales and service while maintaining accurate records of all part sales and service transactions and ensure compliance to company guidelines.

Requirements

• High School Diploma or Equivalent.
• 2.5+ years of experience in manufacturing, engineering, quality, and/or management preferred.
• Technical knowledge of manufacturing processes, procedures, tooling, product flow, quality practices; business knowledge and good customer service skills required.
• Basic computer skills required.

Responsibilities

• Solicit orders from customers by phone and email.
• Recommend, sell parts along with services utilizing knowledge of machine capabilities and limitations.
• Quote parts prices per customers' request.
• Work directly with customers and/or service network to troubleshoot issues as well as recommend solutions for timely resolution.
• Process part orders on a timely basis to meet customer needs and expectations.
• Communicate field and warranty issues to all affected departments.
• Arrange shipping for equipment and part sales.
• Promote and utilize Jarraff web shop.
• Participate in weekly communication meetings with Engineering and Quality departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees