Customer Service Parts Specialist

MPD INC•Chanute, KS

10d•Onsite

About The Position

The Customer Service Parts Specialist ensures delivery of world-class customer service through fast and accurate processing of part orders. The CSPS promotes customer loyalty by building and maintaining business relationships with both internal and external customers by providing prompt and accurate service.

Requirements

High School diploma required.
At least two years of clerical experience and/or customer service experience preferred.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to learn and retain the Customer Service Department, KSI products, components, and pricing.
Ability to work under pressure and manage multiple tasks.
Ability to set appropriate priorities, responds to changes, and demonstrates flexibility.
Ability to learn and perform duties of other customer support positions
Ability to perform data entry quickly and accurately.
Working knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
Ability to learn software applications specific to KSI.
Phone skills with the ability to maintain a professional and positive telephone interaction with both internal and external customers.
Strong interpersonal skills to support team efforts and the needs of the organization.
Research and troubleshooting skills.
Must be able to provide effective, timely resolution to a range of parts problems and customer inquiries.
Basic mathematical skills.
Willingness to be a team player.
Ability to multi-task and work with minimal supervision.

Nice To Haves

Associates degree preferred.

Responsibilities

Works with internal and external customers to remedy parts issues related to service.
Works with internal and external customers to resolve discrepancies.
Performs all tasks within the department as assigned to include:
Take inbound calls from customers (call center environment).
Provide parts quotes
Track and expedite parts orders daily
Process credit cards for cash payments
Perform inbound/outbound calls and/or email quotes to customers
Create purchase orders for parts needed from vendors to cover partial orders and/or on hand shortages
Create a daily open order report and run daily numbers for parts, repair, & field service.
Process and manage emails and website parts orders on a daily basis
Process estimates and approvals
Data entry of parts orders into KSI programs.
Manage and maintain inventory for the parts department
Transfer inventory between internal departments
Replenish inventory by completing requisitions
Prepare and update report based on tasks assigned
Participate in departmental meetings
Review and evaluate job description annually
Perform any and all duties as assigned by manager
Provide Proforma invoices for international customers, ASC’s and distributors
Return phone calls and email same day received on a consistent basis
Provide customer confirmations of the orders received and entered by email
Track and report phone calls on call log spreadsheet
Ensure all orders are entered fully and accurately; customer information, shipping information, part numbers, quantity, phone number, email, and point of contact
Ensure quality control is priority when packing each shipment
Ability to read assembly and part prints
Performs other duties as assigned.