Marine Parts & Service Manager
About The Position
We are a fast-growing startup boat dealership focused on delivering exceptional customer experiences, high-quality marine products, and reliable service. As we build our brand from the ground up, we’re looking for a driven, hands-on Parts & Service Manager to lead and shape our service operations. The Parts & Service Manager will be responsible for launching, managing, and scaling the dealership’s service and parts departments. This role requires a strong leader who can balance operational efficiency, customer satisfaction, and revenue growth while building processes from scratch.
Requirements
- 3–7+ years of experience in marine, powersports, automotive, or similar service management
- Strong knowledge of mechanical systems (marine experience preferred but not required)
- Proven leadership and team-building experience
- Experience with service department KPIs, inventory management, and P&L responsibility
- Ability to thrive in a fast-paced, startup environment with evolving processes
- Strong communication, organization, and problem-solving skills
Nice To Haves
- A builder mindset—you’re excited to create processes, not just follow them
- Accountability and ownership—you treat the business like it’s your own
- Customer-first mentality with a focus on long-term relationships
- Someone who can balance hands-on work with strategic thinking
Responsibilities
- Department Leadership: Build and manage the service and parts departments, including hiring, training, and developing technicians and support staff
- Operations Management: Establish workflows, service processes, and inventory systems to ensure efficiency and profitability
- Customer Experience: Deliver top-tier service, handle escalations, and build long-term customer relationships
- Revenue Growth: Drive service and parts sales through up selling, service packages, and preventative maintenance programs
- Inventory Control: Manage parts ordering, stocking levels, vendor relationships, and cost control
- Scheduling & Workflow: Oversee service scheduling, technician productivity, and turnaround times
- Compliance & Safety: Ensure all work meets manufacturer standards, warranty requirements, and safety regulations
- Startup Contribution: Collaborate with ownership on systems, tools, and strategies to scale the business
Benefits
- Competitive base salary + performance-based bonuses
- Opportunity for growth into senior leadership as the dealership scales
- Paid time off and holidays
- Health benefits
- 401K Match
- Employee discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
