Marine Service Manager

The Boat House • Elkhorn, WI

7d

About The Position

Do you have exceptional customer service capabilities? Are you passionate about boating lifestyle? The Boat House of Lauderdale lakes is looking to add an A+ team player to join our team. Our Service Manager is responsible for the effectiveness and profitability of the service and parts departments of the assigned location.

Requirements

• Exceptional customer service capabilities
• Passionate about boating lifestyle

Responsibilities

• Communicate and model customer satisfaction standards to all persons within the department.
• Design and implement processes and procedures that support customer satisfaction standards and meet business financial goals.
• Monitor the inventory control system, meeting our company, warranty and retail customer needs for parts and accessories.
• Manage a customer relations follow-up procedure designed to increase the parts and service business through repeat and referral business.
• Track profitability.
• Evaluate parts and service pricing against competitors for competitive rates and make recommendations to president.
• Establish and maintain successful relationships with employees in other departments within the local and extended organization and with vendors.
• Manage subordinate employees to include but not limited to: hiring, training, discipline, and if necessary, termination.
• Manage the Ordering, Shipping and Receiving processes for parts and accessories.
• Verify processes balance availability, cash flow and customer satisfaction.
• Establish policies as needed for proper protocol and enforce those processes.
• Manage the processes related to service, maintenance and repair as related to efficiency,
• Manage the warranty and return parts program for the location with the Warranty Administrator.
• Model and require all employees to follow all safety policies and procedures.
• Support departments as backup when needed to support customer needs.
• Support Sales Department in timely delivery. This would include any add-on needs in addition to items arriving with repair needs.
• Refer potential sales leads to the Sales Department for customer support.
• Maintain department records accurately and in proper order per established guidelines and procedure.
• Communicate with customers professionally and with courtesy.
• Attend all assigned meetings.
• Follow all company policies and procedures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees