Parts & Service Coordinator, Heavy Equipment

Joe Johnson Equipment USA•Albany, NY

19d•$45,000 - $60,000

About The Position

The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports into the Branch Manager.

Requirements

High School Diploma, GED or equivalent
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
3+ years’ experience in a Parts Technician or Service Writer role within a Heavy Equipment Dealership environment
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Ability to work within a fast-paced environment
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Good verbal and written communication, with strong customer service skills

Nice To Haves

Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

Responsibilities

Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates on Service and Parts
Open and close work orders in alignment with internal procedure timelines
Prepare and present quotes
Edit and update all work orders to ensure 100% capture of all billable items
Assist in shipping and receiving of parts orders
Complete inventory and cycle counts as needed
Update work orders with appropriate part information
Create purchase orders for external customers
Provide additional support to Parts and Service departments as required
Resolve and/or escalate customer concerns and maintain positive customer relations
Completed additional tasks as assigned