Parts & Service Coordinator

Atlas Copco • Quincy, MA

4d • Onsite

About The Position

Quincy is everywhere. Did you know Quincy systems play an important role in our everyday lives? Compressed air is known as the fourth utility for good reason. It’s essential for applications from aerospace exploration, food processing and packaging, to oil and gas production and refinement, and everywhere in between. Quincy is everywhere! Quincy Compressor dares to be the leader in the compressed air industry, always breaking boundaries to offer more to our customers across the world. We are looking for a Parts & Service Coordinator to join our team on our journey for a better tomorrow. Your role Your mission as a Parts and Service Coordinator is provide support to the service team, for all shop and field service repairs of compressed air equipment and provide regular updates to the Operations Team and customers. You will work with the Operations Team to coordinate the activities of the Service Department. You will be information liaison between the Dispatcher, Service Manager, Service Technicians, Parts Specialist, and customers. You will report to the Regional Operations Manager.

Requirements

• High School diploma or equivalent (required) or Associate's degree in relevant field.
• Service coordination experience in an industrial service industry.
• Knowledge of parts and maintenance for air compressors or similar machinery.
• Customer service experience.
• Microsoft Word and Excel
• Able to lift, carry, or otherwise move and position objects weighing up to 60 pounds.
• Frequently exposed to work conditions in extreme temperatures and/or loud environments.
• Can occasionally work in elevated areas and frequently a forklift.
• Can work overtime and weekends as needed.

Nice To Haves

• Experience with SAP

Responsibilities

• Support incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
• Provide regular updates to customers regarding parts and service that is in process.
• Provide price quotations for service jobs to customers.
• Back-up the Dispatcher when necessary. Including but not limited to (editing as needed) scheduled service orders in computer system (including both manual orders and service contracts) and facilitate the closing of service orders approved for invoicing.
• Review and maintain labor records for Service Technicians.
• Place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
• Complete administrative requirements for element return function.
• Report completed service jobs and/or problem areas on a daily basis to the Operations Manager.
• Type estimates of repair, service agreements, letters, memos, etc.
• Maintain service files, including service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests.
• Prepare outgoing mail and overnight mail packages.
• Coordinate travel arrangements for Service Technicians and local/regional service meetings and training courses.
• Coordinate the installation of new compressed air equipment with Sales when necessary.
• Receive inbound deliveries and prepare & stage outbound shipments
• Run open order reports daily
• Stage Service Orders in our warehouse for easy identification and pick-up
• Complete update our operations systems daily with parts and service updates
• Complete Cycle Counts regularly and make systematic adjustments when necessary
• Complete weekly review of tech van stock movement
• Create return POs to vendors
• Create claims to vendors
• Contribute to positive Company branding by projecting a knowledgeable and customer-oriented image to customers.
• Perform all responsibilities in accordance with Quincy standards, while trying your best to understand the needs and expectations of the customer.

Benefits

• We support you on your journey: individual learning opportunities, world-wide job opportunities, and training.
• You will be equipped with a company vehicle, work clothes, and specialty tools.
• We offer a fair compensation package.
• We offer health insurance, paid leave, and retirement benefits.
• We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED