Parts & Service Coordinator, Heavy Equipment

Joe Johnson Equipment USA•Gonzales, LA

About The Position

The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports to the Branch Manager. As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally. JJE is a proud subsidiary of Federal Signal Corporation (NYSE: FSS)

Requirements

High School Diploma, GED or equivalent
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
2+ years’ experience in a Parts or Service Writer role within a Truck/Heavy Equipment or Automotive Dealership environment
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Ability to work within a fast-paced environment
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Good verbal and written communication, with strong customer service skills

Nice To Haves

Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
Previous or relevant experience may include Parts Counterperson, Clerk, Advisor, Service Writer, Coordinator, Administrator etc.

Responsibilities

Serve as the primary point of contact for service-related inquiries, managing incoming calls and emails, and proactively updating customers on the status of service and parts requests.
Open and close work orders in accordance with established internal procedures and timelines.
Prepare, review, and present accurate service and parts quotations to customers.
Maintain and update work orders to ensure complete and accurate billing of all applicable items.
Support shipping and receiving activities for parts orders, ensuring timely and accurate processing.
Conduct inventory checks and cycle counts to maintain stock accuracy and availability.
Input and update part details within work orders to reflect current and correct information.
Generate purchase orders for external customer requests, ensuring alignment with procurement protocols.
Provide cross-functional support to both the Parts and Service departments as needed.
Address customer concerns promptly and professionally, escalating issues when necessary to maintain strong customer relationships.
Perform additional duties and special projects as assigned by management.