Parts & Service Administrator

M HOLDING CO•Phoenix, AZ

23h•$20 - $23•Onsite

About The Position

Mardian Equipment has been an established Company since 1956. Marco Equipment has maintained its number one market share in Arizona, ranking in the top 20 in the U.S. and the top 50 in the world. We provide sales, leasing, service, parts, and riggings for cranes, concrete pumps, and other heavy equipment throughout Arizona, California, Guam, Nevada, New Mexico, and Utah. Not only has the Mardian family been in this business for three generations, but the personnel here have more combined experience than ANY other crane or concrete pump company in the Southwest! Our Corporate Office is located in the heart of Phoenix, Arizona. Mardian Equipment is looking for a full-time Parts & Service Administrator for our Phoenix branch. We are seeking a key team member to join the branch office of our construction operations company. Schedule: Monday – Friday 8 AM – 5 PM Hourly Wage: 20.00/hour – 23.00/hour

Requirements

High School diploma (or GED) plus any combination of education and experience that would provide the required skill and knowledge for successful performance of this position.
2 Years of Relevant Work Experience
Must have a mechanical background.
Ability to manage his/her own workload.
Must possess strong communication skills.
High level of accountability, discipline, and attention to detail.
Ability to work as part of and with a team.
Must have a positive attitude and excellent customer service skills.
Must have a valid driver’s license and good driving record.
Willingness to take a drug and alcohol test as well as a background check.
Knowledge of industry, must be able to use consistent exercise of discretion and judgement;
Proper use of grammar, punctuation, and spelling; basic mathematics; legal and proper telephone etiquette and techniques; standard office software applications; standard office equipment;
Application of data processing in the maintenance of records and reports;
Computer skills and familiarity with Microsoft Office (Excel, Word, Outlook, and Access) tools is essential;
Knowledge of how to communicate clearly and concisely, both verbally and in writing.
Work intellectually in character in order to exercise independent decision making;
Accurately type a minimum of 40 words per minute;
Accurately and timely keep up with “to-dos”;
Perform research and report results;
Read and apply rules, regulations, and proofread material, and make necessary corrections;
Work cooperatively and effectively with Management, staff, and the public;
Demonstrate organizational skills and ability to prioritize work.

Nice To Haves

Knowledge or experience in the automotive, truck, material handling equipment, and commercial construction equipment fields preferred.

Responsibilities

Responsible for opening work orders.
Review work order for completeness and accuracy. Ensure that work orders for service requests are opened in a timely manner and all labor and expenses are properly tracked and reviewed prior to completion of order.
Invoice approved work order.
Convert squawk sheet to work order.
Research and prepare credit memos.
Responsible for payroll entry. Enter timecards daily in the system.
Oversee productivity and timesheets to ensure repairs are completed according to agreed-upon schedules and labor estimates.
Review warranty work orders for accuracy and timeliness.
Prepare expense reports for purchases the Service Administrator made with the Company credit card.
Oversee all service requests, ensuring there is an estimate of labor to complete each request.
Prepare and research credit memos for approval be manager.
Document and ensure that all preventative maintenance is performed.
Document and ensure that all inspections (i.e., DOT, OSHA, and preventative maintenance) are performed promptly.
Ensure that work orders are open for repairs and that labor and expenses are tracked on the work orders.
Provide customer estimates with input from the Foreman.
Estimate and review customer invoicing.
Responsible for making travel, lodging, and car rental reservations.
Other duties as assigned.
Play an active role in the development of the safety culture, making safety a natural part of all work performed.
Identify and report safety concerns.
Follow all safety policies and procedures.
Perform assigned duties in a safe manner.