Parts Manager

4Rivers Equipment LLC•Farmington, NM

12d

About The Position

Are you a team builder? A multi-tasker? A people person, as well as a leader? If so, 4Rivers Equipment wants you to join our team as a Parts Manager at our Farmington, NM location! This position supervises the parts department to ensure customer satisfaction throughout the entire buying process to keep them coming back time-after-time. By partnering with 4Rivers Equipment, you become part of a John Deere Award Winning team with over 400 employees in locations up and down the Front Range of the Rocky Mountains. From Wyoming, through Colorado and New Mexico, down to Texas, we work with customers as friends, and focus on getting the job done right. That's being, "Your Working Partner". 4Rivers Equipment is built with positive attitudes and partner-like integrity. We like to get the job done right for our customers, while keeping a fun and team-oriented work environment.

Requirements

High School Diploma or equivalent
General knowledge of heavy equipment technology
Minimum 5 years’ experience in a Heavy Equipment Parts Department
Previous supervisory or management experience
Strong communication, math, and analytical skills
Professional appearance
Team skills

Responsibilities

Develops and maintains effective Parts Department processes and procedures to ensure internal and external customer satisfaction.
Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives.
Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals.
Hire, develop, appraise, retains, and engages key talent by providing direction to parts personnel to support parts sales growth and service requirements.
Establishes training/learning paths for all parts personnel and determine training programs to participate in based on training budget established in collaboration with Store Manager.
Manage the Parts Department safety program.
Equip the Parts Department cost effectively and ensure that tools and equipment are in proper working order.
Resolve or manage parts product and parts procurement problems.
Administer manufacturer’s parts warranties and recalls.
Negotiate equitable parts policy settlements.
Analyze parts process errors and take corrective action.
Maximizes use of all order discount programs, and processes surplus returns.
Administer the after-hour emergency parts program.
Manage work-in-process – i.e. the pending document file.
Achieve corporate inventory performance objectives.
Establish a customer account for high volume cash customers so that parts purchases can be tracked by customer.
Comply with company policies and applicable governmental regulations.
Maintain parts physical plant and yard areas, mobile equipment, vehicles, and equipment and tooling.