Parts Manager

Thompson Tractor•Pensacola, FL

10h

About The Position

The Parts Manager is the team leader for the entire branch Parts Department and is responsible for ensuring that customer needs are met at the highest level. The Parts Manager will support all department personnel building a culture of teamwork throughout the company.

Requirements

High school diploma or the equivalent
Experience working a parts counter preferred.
Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
Must possess or demonstrate ability to quickly acquire the following required Skills and Competencies: Skills and Competencies
Telephone, verbal, and written communication
Microsoft SharePoint
Microsoft Dynamics 2012 AX
Purchasing System
Microsoft Word - Basic
Microsoft Excel - Basic and Intermediate
Supervisory skills training
Business communication skills training
OSHA and MSHA required training
Vendor technical sites (Infocast, Liftnet, SIMSI, etc.)
Compliance training
Speaking
Listening
Writing
Typing
Reaching
Kneeling
Grasping
Stooping
Lifting up to 75 lbs.
Climbing on ladders
Climbing on equipment
Crawling under equipment

Nice To Haves

Experience working a parts counter preferred.

Responsibilities

Coach and direct Parts Department employees
Monitor, improve, and maintain employee performance
Assign jobs to counter and shipping personnel as needed
Effectively handle customer objections and concerns
Maintain proper dialog with customer and inform customer of any potential problems or delays
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtime by offering multiple options
Effectively communicate with company personnel
Manage and maintain inventory
Maintain a safe working environment while managing the appearance and maintenance of the front sales office, warehouse, and grounds
Ensure parts personnel understand and are on track with their projected career path and training requirements