Parts Manager

Potamkin Payroll•Folsom, CA

17d

About The Position

Hyundai of Folsom is seeking an experienced, driven, and results-orientated Parts Manager to lead and elevate our parts department. As a Parts Manager, you will be responsible for managing the parts department and ensuring the efficient operation of parts sales, inventory management, and customer service. You will lead a team of parts associates, oversee purchasing and stocking of parts and accessories, and maintain strong relationships with customers, vendors, and dealership staff. Your role will involve maximizing parts department revenue, optimizing inventory levels, and delivering exceptional service to internal and external stakeholders.

Responsibilities

Team Leadership:
Lead, coach, and mentor parts department staff, including parts associates, warehouse personnel, and delivery drivers.
Set performance goals, provide training and development opportunities, and conduct regular performance evaluations.
Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
Parts Sales and Customer Service:
Oversee parts sales operations, including counter sales, phone inquiries, and online orders.
Assist customers with identifying and selecting the right parts and accessories for their vehicles.
Handle customer inquiries, complaints, and warranty issues with professionalism and efficiency.
Build and maintain strong relationships with customers to promote repeat business and referrals.
Inventory Management:
Manage inventory levels of parts and accessories to ensure adequate stock levels and minimize backorders.
Monitor parts usage, turnover rates, and obsolete inventory to optimize stocking levels and reduce carrying costs.
Coordinate with dealership management to develop and implement pricing strategies and promotions to drive sales and maximize profitability.
Conduct regular inventory audits and reconcile discrepancies to maintain accurate inventory records.
Purchasing and Supplier Relations:
Source and procure parts and accessories from suppliers and manufacturers, negotiating pricing, terms, and delivery schedules.
Evaluate supplier performance and maintain positive relationships to ensure timely and reliable fulfillment of orders.
Monitor market trends, product availability, and pricing fluctuations to make informed purchasing decisions and identify cost-saving opportunities.
Operational Efficiency:
Implement efficient processes and procedures to streamline parts department operations and improve overall productivity.
Optimize workflow and resource allocation to meet customer demands and service department requirements.
Ensure compliance with dealership policies, procedures, and safety regulations in all parts department activities.
Reporting and Analysis:
Prepare and analyze reports on parts sales, inventory levels, and departmental performance metrics.
Monitor key performance indicators (KPIs) such as sales volume, gross profit margin, and customer satisfaction.
Identify trends, opportunities, and areas for improvement, and develop strategies to address them.