PARTS MANAGER

Equipment Depot Inc.•Mount Laurel, NJ

6d•$65,000 - $80,000

About The Position

Manages the day-to-day parts operation at the branch level (parts support team will report directly to this individual). Will be required to assemble and lead a high-performing, customer-focused team. Ensures that his/her people work as a team to provide a hassle-free experience for our customers (including our service department). Effectively drives change within his/her organization to ensure one consistent way of doing business with other Equipment Depot locations. Achieves business objectives (as measured by Key Performance Indicators) by improving the skills and professionalism within our parts operation. Improving the efficiency of his/her parts organization will be a key responsibility.

Requirements

Minimum high school diploma
prefer at least 2 years of proven hands-on management experience.
Basic knowledge concerning computer use and the ability to use Microsoft Office products such as Word and Excel.
Strong organizational, communication, and conflict resolution skills.
Ability to facilitate change.
Good communication, leadership and team-building skills.
Proven problem-solving ability.
Adept at conflict resolution.
Must be able to interpret and understand financial statements and budgeting/forecasting.
Can develop, manage, motivate, and lead a parts team.
Ability to manage individuals, coordinating their roles and activities to meet customer needs and be in line with the centralized effort.
Ability to communicate across all functional groups and geographic locations unifying processes and practices.

Nice To Haves

Preferable to have prior experience in leading a parts team.

Responsibilities

Communicates and promotes the Equipment Depot vision and mission within his/her team.
Is a positive role model.
Inspires and motivates others to perform at a higher level.
Treats others with respect.
Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
Will earn the trust and respect of people both within and outside his/her organization.
Ensures that parts KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.
Will be required to handle disciplinary issues involving personnel if/when they occur.
Works with his/her Operations Manager to develop and implement short- and long-term strategic plans, objectives and goals for each location under his/her responsibility, along with a plan of action about how to achieve them.
Handles customer requests, concerns, and complaints in a prompt and professional manner.
Completes performance reviews as/when required for everyone within his/her organization.
Assists in the recruiting and development of his/her parts organization.