Parts Lead

Weisiger Group•Greensboro, NC

44d

About The Position

As a Parts Specialist, Lead you will be playing a vital role in the fulfillment of parts requests across our family of LiftOne technicians and customers. The Parts Specialist, Lead is responsible for triaging parts requests for service orders, generating revenue for parts sales and provide customer support throughout the order lifecycle.

Requirements

4 years of relevant parts inventory, replenishment or equivalent combination of experience within the service industry, preferably with exposure to high-volume transaction environments.
High school degree or equivalent
Experience working as a team lead
Must possess a strong customer-first attitude.
Ability to perform basic math functions. Counting inventory items by case qty, etc
Proficiency in using inventory management software, customer sales or service order tools.
Solid understanding of supply chain and service technician principles, including demand requirements, inventory availability, customer orders, technical manuals, and replenishment strategies.
Demonstrated ability to review information, identifying errors or inconsistencies to maintain high levels of accuracy.
Strong problem-solving skills to quickly identify and address issues.
The employee must frequently lift, carry, push, pull and /or otherwise move up to 50 pounds
Driving is an essential function of this position and a current valid driver's license must be always maintained.
Must be able to operate a forklift. Training and assistance in obtaining certification will be provided if needed.
Strong knowledge of MS Excel and experience with other Microsoft Office suite products
Working knowledge and experience with ERP (SAP experience is a plus)

Nice To Haves

Past technician experience with parts knowledge a plus.

Responsibilities

Monitors daily quote activity to ensure follow up to open quotes.
Provides training for parts people on products and knowledge of our Company.
Monitor the parts request ticketing queue to support the technicians with appropriate actions and updates.
Provide customer service for inside sales, walk in customers & process incoming orders.
Collaborate with technicians and the procurement team to ensure timely material replenishment requirements are captured and executed.
Check availability of material across the LiftOne materials network.
Create and modify sales and/or service orders to meet customer requirements for material, quantity, shipment urgency, and shipment location.
Assist customers in finding the correct parts for their equipment and process sales transactions all while ensuring a positive customer experience
Drive outbound sales calls to increase parts sales
Review and investigate material accuracy based on technician manuals, vendor portal information, and part interchangeability or supersession.
Communicate order updates between technicians and the procurement team to ensure all changing customer requirements are executed.
Provide reserve support to other LiftOne parts/warehouse functions as required.
Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Other duties as assigned.