Parts Lead

Peterson Tractor Company•Medford, OR

About The Position

Peterson Cat has a need for a Parts Lead at our Medford, OR location. SUMMARY This position is responsible for providing outstanding customer service to Peterson customers including walk-in, over the phone or internet orders by researching, pricing, locating, and timely follow up. Works closely with other departments and interfaces with employees and customers. This position is also responsible for providing training to employees in the Parts Department as well as assisting the Branch Store Managers with customer relations issues as needed.

Requirements

High school diploma or general education degree (GED); and a minimum of five years of experience in parts or sales, preferably in a heavy industrial environment; or equivalent combination of education and experience.

Responsibilities

Provide “Customer First” experience via phone and walk in by understanding customer needs and exceeding their expectations.
Works collaboratively in a team environment with a spirit of cooperation with all Peterson business units to continually improve service to all Peterson customers, internal and external.
Assist with parts inventory, making necessary adjustments to ensure sufficient on-hand quantities; ensure proper receiving and accounting of parts orders; report all stock order discrepancies.
Remain current on parts products and maintain a working knowledge of company products related to Parts.
Keep current on developments in related fields; participate in company sponsored development activities.
Maintain paperwork flow and distribution of forms, reports, and other documents required to accomplish duties.
Maintain necessary records and reports.
Must be able to communicate effectively at all organizational levels.
Receive and write parts orders from phone, fax, and counter customers.
Assist customers in determining parts needs with sense of urgency.
Advise customers of order status, including items on backorder.
Assist outside Parts and Service Sales Representatives, furnishing leads & answering questions.
Order parts from manufacturers or outside vendors by preparing purchase orders and other appropriate purchase documents.
Keep service department informed on the status of any back ordered items.
Assist any department in preparing quotes by researching and pricing parts.
Provide after-hours emergency parts service on an on-call basis, as needed.
Order parts literature and special orders for customers.
Fill parts orders for shop and field technicians that may require determining the correct part and/or part numbers by using DBS and other information resources.
Process return parts from service department or customers issuing credit memos and restocking parts.
Operates lift truck or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to trucks, storage, or work areas.
Perform other miscellaneous duties as directed, including, but not limited to, maintaining literature on parts or product changes and updates.
Maintains punctual, regular, and predictable attendance.