Parts Front Counterperson - Fairbanks, AK

Gordon Truck Centers • Fairbanks, AK

19d • Onsite

About The Position

TrailerCraft in Fairbanks, AK is looking for a Parts Front Counterperson for meeting and greeting walk-in and phone customers in a professional manner, accurately process orders in the system and coordinate pulling product, shipment or delivery to the customers.

Requirements

• High school diploma or equivalent preferred.
• Ability to operate a computer and associated programs including Microsoft Word and Excel.
• Must be professional and safety minded at all times.
• Excellent communication both verbal and written, listening skills.
• Good customer service skills.
• Ability to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.

Nice To Haves

• Parts counter experience preferred, not required.
• Previous cash and credit handling preferred.
• Knowledge of heavy-duty parts preferred, not required.

Responsibilities

• Includes but not limited to the knowledge and selling of Freightliner, Detroit Diesel, Perkins and Truck & Chassis parts products
• Greet and assist customers with parts orders via fax, phone and walk-ins.
• All aspects of parts department functions including cycle counting, inventory & freight management.
• Look up and sell heavy duty truck parts using parts manuals (hard copy and electronic) to identify the correct part needed.
• Locate available parts when the dealership is out of stock.
• Use and operate a computer and multiple computer programs.
• Provide price quotes and other information.
• General knowledge on warranty periods and guidelines.
• Process manufacturers core returns.
• Use cash register to collect payment as well as process credit card transactions.
• Inclusion in a rotation for after-hours phone calls for emergency parts.
• Additional duties include stocking and maintaining showroom to meet company standards.
• Other duties as assigned as business needs require.

Benefits

• Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program.
• Eligible employees can enroll in our company Health Savings Account (HSA).
• Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees.
• Tuition reimbursement, and profit sharing are available for hired applicants.
• Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED