Parts Counterperson - Mercedes-Benz of Walnut Creek

Sonic Automotive • Walnut Creek, CA

2d • $50,000 - $130,000

About The Position

The Parts Counter is responsible for providing prompt, accurate, and professional parts support to dealership service technicians and retail/wholesale customers. This role plays a key part in ensuring efficient service operations, maintaining inventory accuracy, and delivering a positive customer experience.

Requirements

• Previous experience in an automotive dealership parts department or related industry preferred.
• Strong knowledge of automotive parts, components, and terminology.
• Ability to use electronic parts catalogs and dealership management systems (CDK, Reynolds & Reynolds, etc.).
• Excellent attention to detail and organizational skills.
• Strong communication and customer service skills.
• Ability to multitask and perform well in a fast‑paced environment.
• Basic computer proficiency and data entry skills.
• All applicants must be authorized to work in the USA.
• Valid driver's license and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Responsibilities

• Assist service technicians and customers in identifying, selecting, and purchasing automotive parts and accessories
• Accurately interpret parts diagrams, manuals, and electronic catalogs
• Process parts orders, returns, and invoices in the dealership management system (DMS)
• Maintain proper inventory levels through stocking, counting, and replenishment activities
• Receive, verify, and shelve incoming parts shipments
• Communicate availability, pricing, and delivery timelines clearly and professionally
• Keep the parts counter and storage areas clean, organized, and compliant with safety standards
• Collaborate with Service Advisors, Technicians, and the Parts Manager to ensure timely job completion
• Handle warranty parts and core returns in accordance with manufacturer and dealership guidelines
• Follow all dealership policies, procedures, and customer service standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees