Parts Counterperson - Mercedes-Benz of Walnut Creek

Sonic Automotive•Walnut Creek, CA

2d•$50,000 - $130,000

About The Position

The Parts Counter is responsible for providing prompt, accurate, and professional parts support to dealership service technicians and retail/wholesale customers. This role plays a key part in ensuring efficient service operations, maintaining inventory accuracy, and delivering a positive customer experience.

Requirements

Previous experience in an automotive dealership parts department or related industry preferred.
Strong knowledge of automotive parts, components, and terminology.
Ability to use electronic parts catalogs and dealership management systems (CDK, Reynolds & Reynolds, etc.).
Excellent attention to detail and organizational skills.
Strong communication and customer service skills.
Ability to multitask and perform well in a fast‑paced environment.
Basic computer proficiency and data entry skills.
All applicants must be authorized to work in the USA.
Valid driver's license and good driving record.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Responsibilities

Assist service technicians and customers in identifying, selecting, and purchasing automotive parts and accessories
Accurately interpret parts diagrams, manuals, and electronic catalogs
Process parts orders, returns, and invoices in the dealership management system (DMS)
Maintain proper inventory levels through stocking, counting, and replenishment activities
Receive, verify, and shelve incoming parts shipments
Communicate availability, pricing, and delivery timelines clearly and professionally
Keep the parts counter and storage areas clean, organized, and compliant with safety standards
Collaborate with Service Advisors, Technicians, and the Parts Manager to ensure timely job completion
Handle warranty parts and core returns in accordance with manufacturer and dealership guidelines
Follow all dealership policies, procedures, and customer service standards