Parts Advisor (Mercedes-Benz of Bellingham)

Go Auto•Bellingham, WA

About The Position

Parts Advisor - Mercedes-Benz of Bellingham General Summary The Parts Advisor sells parts and accessories to the Service department, New & Used Car Sales departments, independent repair & body shops and individuals. The Parts Advisor assists customers in finding the correct part required for their specific vehicle.

Responsibilities

Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
Support the efforts of all coworkers towards meeting our core values
Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
Comply with Go Auto’s policies and Employee Code of Conduct
Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
Be a leader in your own role and assist others in their growth, development, and sense of community with the team
Protect the legal and financial welfare of the dealership
Maintain the utmost legal, moral, and ethical standards with all customers and coworkers
Attendance at Go University and/or manufacture training
Ensure that every customer encounter is prompt, consistent, courteous, and helpful
Establish and maintain good working relationships with customers to encourage repeat and referral business
Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership guidelines
Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
Answer telephones promptly, courteously, and in a friendly manner
Process and receipt payments and returns
Pull purchased parts from stock
Determine availability and submit an order requested by the customer if the part is not in stock
Notify customers that ordered parts have been received
Meet or exceed targets and forecasts
Meet or exceed CSI and /or NPS result targets
Assist outside sales representatives with their orders
Set up orders for daily shipments (delivery or pick-up)
Verify special orders and back-order files weekly, and return to vendors or restock items that are not required
Solicit assigned accounts by phone Specific to the Back Counter
Assist Service Technicians with selecting parts needed for repairs in process
Order parts not in stock if, after discussion with the Parts Manager, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs
Notify the Service Department that ordered parts have been received
Ensure that parts are charged out correctly on ROs and use the parts hardcopy to record part numbers and quantities when too busy to update ROs in the computer
Ensure that all charge sales are signed by the customers
Verify and present the customer with the customer copy of the invoice
When a charge account customer purchase is declined by the computer system, contact the accounts department for clarification and/or approval in accordance with the dealership’s guidelines
Keep front and rear counter areas clean and uncluttered
Replenish assigned inventory daily
Keep current on new products and product updates
Perform other duties as assigned by management

Benefits

Hands-On Growth – Get real training, mentorship, and support to move your career forward. We’ll help you build the skills you need for your next role.
Employee Investment Program – Earn guaranteed returns of 10% annually, up to 16%.
Time off that Counts – Start with 3 weeks after your first year, 4 weeks after 5 years, and 5 weeks after 10.
Health and Dental – Comprehensive coverage including medical, dental, and a health spending account.
Career Path Built for You – Ask us about the real success stories of team members who started in this role and grew into leadership positions.

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