Parts Counter Person

Shaheen Chevrolet • Lansing, MI

2h • $17 • Onsite

About The Position

At least two years of experience (preferred) Starting pay is $17.00 per hour Monday- Friday 8:00 am - 5:00 pm with 10 scheduled Saturdays per year ESSENTIAL DUTIES (Other duties may be assigned) Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner Inform customers of companion part requirements and specials, ensuring exposure to the full product line Answer phone calls, providing price quotes and other information Provide a high level of service to internal and external customers Pull and fill orders from stock Notify the Parts Manager of out-of-stock parts or shop materials requiring immediate attention Locate out-of-stock parts from outside sources and submit emergency orders when necessary Notify the Service Advisor and customer when special-ordered parts are received Replenish assigned inventory daily Ensure all internal parts requests are billed on the service repair order Ensure all charged sales are signed by the customer Ensure all customers receive their copy of the invoice Issue credit for returned parts, verifying original invoice or invoice number Keep orderly records of all special-order parts Set up orders for daily shipment, delivery, or pick-up Keep front and rear counter areas clean and uncluttered Clean computer terminals and printers daily Participate in all available training programs Stay current on new products and product updates Participate with the Parts Manager in maintaining a lost sales tracking program Maintain a professional appearance Receive cores and warranty parts for credits and returns daily Inspect shipments during loading and unloading for damage and quantity daily Pull all warranty parts when paid and dispose of them properly weekly Pull parts returns and complete appropriate paperwork for credits daily Assist with physical inventory annually Secure the building at close daily Inspect warranty parts returned from technicians for correct quantities; sign and document parts on the repair order daily Place all warranty parts in correct bin locations in the warranty room per company policy daily When billing parts with a core charge: Bill the part and credit the core upon return Remove the part from the box and provide it to the technician Label the core box with repair order number, date, technician initials, and core Store the box in the parts department until the core is returned daily Count all UPS/FedEx deliveries, verify counts, and sign for them daily Bill out oil on repair orders when technicians provide repair order number and quantity daily MARGINAL DUTIES (Other duties may be assigned) Follow up on back-ordered parts Verify will-call and back-order files weekly, returning to vendors or stocking unclaimed items Assist outside sales representatives with orders Receive payment from retail customers or obtain credit authorization Solicit assigned accounts by phone SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities QUALIFICATIONS Must be able to perform each essential duty satisfactorily Requirements represent the necessary knowledge, skills, and abilities Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions EDUCATION AND/OR EXPERIENCE Two to four years of related experience and/or training Or an equivalent combination of education and experience LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence Ability to effectively present information one-on-one and within small groups to customers, clients, and other employees MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure Use of whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent Ability to draw and interpret bar graphs REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to deal with problems involving several concrete variables in standardized situations CERTIFICATES, LICENSES, & REGISTRATIONS Manufacturer training Valid drivers license PHYSICAL DEMANDS The physical demands described are representative of those required to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Regularly required to: Stand and walk Use hands to finger, handle, or feel Reach with hands and arms Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Occasionally required to sit Must regularly lift and/or move more than 100 pounds Required vision abilities include: Close vision Distance vision Color vision Peripheral vision Depth perception Ability to adjust focus WORK ENVIRONMENT The work environment characteristics described are representative of those encountered while performing essential job functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Regular exposure to: Moving mechanical parts Fumes or airborne particles Toxic or caustic chemicals Frequent exposure to outside weather conditions Occasional exposure to: Wet and/or humid conditions Explosives Noise level in the work environment is usually loud Why Work for Shaheen Chevrolet? Family-owned and operated dealership with a strong reputation in the community Supportive, team-oriented work environment where employees are valued and respected Stable, long-term employment with an established and growing organization Opportunities for training, development, and career advancement Clean, professional, and fast-paced work environment Commitment to providing excellent customer service and quality work

Requirements

• Must be able to perform each essential duty satisfactorily
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information one-on-one and within small groups to customers, clients, and other employees
• Ability to add, subtract, multiply, and divide in all units of measure
• Use of whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent
• Ability to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Manufacturer training
• Valid drivers license

Nice To Haves

• At least two years of experience (preferred)

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements and specials, ensuring exposure to the full product line
• Answer phone calls, providing price quotes and other information
• Provide a high level of service to internal and external customers
• Pull and fill orders from stock
• Notify the Parts Manager of out-of-stock parts or shop materials requiring immediate attention
• Locate out-of-stock parts from outside sources and submit emergency orders when necessary
• Notify the Service Advisor and customer when special-ordered parts are received
• Replenish assigned inventory daily
• Ensure all internal parts requests are billed on the service repair order
• Ensure all charged sales are signed by the customer
• Ensure all customers receive their copy of the invoice
• Issue credit for returned parts, verifying original invoice or invoice number
• Keep orderly records of all special-order parts
• Set up orders for daily shipment, delivery, or pick-up
• Keep front and rear counter areas clean and uncluttered
• Clean computer terminals and printers daily
• Participate in all available training programs
• Stay current on new products and product updates
• Participate with the Parts Manager in maintaining a lost sales tracking program
• Maintain a professional appearance
• Receive cores and warranty parts for credits and returns daily
• Inspect shipments during loading and unloading for damage and quantity daily
• Pull all warranty parts when paid and dispose of them properly weekly
• Pull parts returns and complete appropriate paperwork for credits daily
• Assist with physical inventory annually
• Secure the building at close daily
• Inspect warranty parts returned from technicians for correct quantities; sign and document parts on the repair order daily
• Place all warranty parts in correct bin locations in the warranty room per company policy daily
• When billing parts with a core charge: Bill the part and credit the core upon return Remove the part from the box and provide it to the technician Label the core box with repair order number, date, technician initials, and core Store the box in the parts department until the core is returned daily
• Count all UPS/FedEx deliveries, verify counts, and sign for them daily
• Bill out oil on repair orders when technicians provide repair order number and quantity daily

Benefits

• Family-owned and operated dealership with a strong reputation in the community
• Supportive, team-oriented work environment where employees are valued and respected
• Stable, long-term employment with an established and growing organization
• Opportunities for training, development, and career advancement
• Clean, professional, and fast-paced work environment
• Commitment to providing excellent customer service and quality work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed