Parts Counterperson

Dalton Subaru National City • National City, CA

5h • Onsite

About The Position

Dalton Motors in National City is part of Dalton Corporation, a business group with a diversified portfolio including Real Estate, Automotive, and Finance, founded in 1945. Dalton Automotive division in Mexico represents several brands, and Dalton Motors is proud to be their first automotive dealerships in the United States. This opportunity is with an industry leader known for its friendly environment, exceptional customer service, and loyal customer base. The company is looking for an enthusiastic, honest, hard-working, organized, and customer service-oriented Parts Counterperson. Dalton Toyota, Hyundai, and Subaru in National City are high-volume, full-service dealerships located less than 20 minutes from most areas of San Diego. They provide a superior working environment, value team members, and offer great potential for growth, ongoing training (manufacturer, new product online, in-house), and a culture dedicated to their people, with many long-term staff members.

Requirements

• Requires previous parts counter experience.
• High school diploma or general education degree (GED) in addition to minimum one year related experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to multitask and prioritize effectively.
• Available to work weekends.

Nice To Haves

• Manufacturer specific [parts counter experience] is preferred.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information accurately.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides a high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all the parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Performs other duties as assigned by ownership, upper management and/or immediate supervisor.

Benefits

• Full benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance
• 401k Plan
• Paid manufacturer product training
• Employee Assistance Program
• Employee vehicle purchase program
• Advancement opportunities
• Custom tailored onboarding training programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED