Parts Counterperson

Dobbs Peterbilt•Marysville, WA

About The Position

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees. As the parent company of Dobbs Peterbilt and Western Truck Center, Dobbs Truck Group has locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. We are full-service and authorized Peterbilt, Volvo, Mack, Autocar, and Hino dealerships, representing well-known OEM’s in the industry. In the Pacific Northwest, we operate the largest network of Class 8 and Medium Duty truck dealerships representing both Peterbilt and Volvo/Mack. We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group. I. General Job Description This position will be responsible for the sale of truck parts and accessories by researching customer requirements, controlling parts inventory, processing invoices and payment, and managing return cores and warranty parts. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Requirements

18 years of age.
High school graduate, GED, or 1 year of work experience.

Nice To Haves

3 years of direct customer-facing sales experience.
Ability to work independently without direct on-site supervision.
Basic knowledge off Microsoft Excel, Word, and Outlook.
Heavy-duty truck aptitude.
Strong organization, communication, and phone skills.

Responsibilities

Respond to sales calls and customer counter visits thoroughly and professionally.
Utilize computer business systems and electronic catalogues to research parts information.
Provide customer pricing and availability (in-stock or emergency order).
Process parts invoices and obtain payment.
Process returned items by inspecting items, returning payment, issuing credit, re-shelving items, and returning items to suppliers.
Maintain an attractive parts retail display area.
Enhance job knowledge by continually participating in online training modules and supplier training on new product features, advantages, and benefits.
Manage customer requests for parts warranty and administer according to supplier procedures.
Contact customers (telemarketing) regarding parts promotional opportunities.
Represent the Company in a professional and courteous manner when interacting with customers.