Parts Counter Sales Rep

Stephenson Equipment•Prospect, PA

2d•Onsite

About The Position

Purpose: Ensure SEI customers get the correct part, at the right price, and in a timely manner. To provide the highest level of customer service and professionalism to all customers.

Requirements

1 year Parts experience required.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Placing and receiving orders from customers and SEI service department
Fill out customer and technician worksheets to ensure the highest possibility for accuracy
Understand customers’ needs to help achieve desired results
Answer phone calls as they come in
Review Livelink reports for machines needing service
Manage Livelink renewal sales
Document pertinent information to direct the customer to the correct person
Follow calls and inquiries to completion
Processing miscellaneous purchase orders
Processing Service job purchase orders
Place parts in their location
Provide updates to the service coordinator and job technician on parts arrivals
Receive and check in PO’s
Transfer/shipping out orders from the warehouse
Loading and unloading of freight when needed
Conduct cycle counts, bin location changes, bin removal and organizing inventory to maximize space
Processing and mailing out parts invoices
Scan worksheets, invoices etc. into the computer system
Look up parts using manufacture sites and a parts book
Process cash and credit card payments along with returns