Parts Counter Sales

Premier Truck Group•Columbia, MO

About The Position

We are so excited you are interested in our Parts Counter Sales opportunity! Premier Truck Group is proud to be an essential business throughout the Coronavirus pandemic, allowing for the sustained employment of our employees while keeping health and safety a top priority. We continually re-evaluate and improve procedures on an on-going basis to ensure we are up to date with practices that support today’s changing environment. Winners Work Here! Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with nearly 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? When you join our team, you’re rewarded with the opportunity work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Requirements

Excellent customer service skills
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
Ability to ensure use proper safety equipment
Computer proficiency
Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Responsibilities

Assists all “self-service” retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives
Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
Keeps accurate records of special order parts
Answers phone calls, providing price quotes and other information to customers
Takes phone orders, following all procedures and completing all required documentation
Assists outside sales representatives with their orders
Processes orders for daily shipment, delivery, or pick-up at counter
Receives and ships parts in accordance with company policies
Verifies “will call” and “back-order” files and return to vendors, or re-stocks items not required
Assists service drive employees in selecting parts needed for repairs in process
Orders parts not in stock for required repairs in accordance with company policies
Follows up on special ordered items and notifies service drive employees when received
Obtains credit authorization as required and in accordance with company policies
Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies
Issues credit for parts returned, in accordance with company policies.
Displays parts attractively to generate sales
Replenishes assigned inventory daily
Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition
Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self-service” customer
Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
Assists in inventory control to achieve maximum turnover in accordance with goals
Monitors and makes recommendation on how to adjusts inventory to minimize obsolescence of parts in inventory
Ensures that all parts are tagged so that the dealership recovers credit from the factory
Conducts inventory control activities and audits as directed by Supervisors
Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
Works with service drive employee to ensure turnaround of parts needed for jobs
Maintains delivery vehicles for delivery program
Delivers parts as requested
Follows up on customer concerns and complaints promptly
Escalates any complaints to Parts Department Manager as needed
Establishes and maintains good working relationships with other service drive departments and the sales department
Establishes and maintains good working relationships with “self-service” retail customers and wholesale customers to encourage repeat and referral business
Completes all documents, forms and reports in accordance with company policy
Uses proper safety equipment and acts in accordance with company policies, local, state and federal regulations
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Follows all attendance and punctuality standards and adheres to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and follows lawful directions from Supervisors
Upholds the company’s non-disclosure and confidentiality policies and agreements
Maintains a professional appearance for self in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned