Parts Counter Advisor

ICM Solutions•Murray, UT

About The Position

ICM Solutions is seeking a reliable and customer-focused Parts Counter Advisor to join our team in Salt Lake City, UT. This full-time, benefited position provides customers with parts solutions while contributing to a positive and energetic environment. Prioritize safety in every aspect of the job. Assist customers at the will-call counter with accuracy and efficiency. Respond to phone and walk-in inquiries, providing knowledgeable parts solutions.

Requirements

A continuous commitment to working safely
Willing to promote a teamwork attitude working closely with all departments throughout the company
Customer Service Proficiency/Aptitude: Ability to add value to our products and service. Build relationships between our dealership and customers
Strategic Organization: Need to have the ability and self-discipline to use time, energy, resources, etc. in an effective way to achieve department and company objectives
Takes Initiative: Ability to envision and understand a described goal, objective, concept, or strategy and takes the initiative to get there
Communication: Ability to work and communicate well with co-workers and customers. Reacts well under pressure
Understands the urgency of our industries and the need for getting their equipment repaired as quickly as possible
Understands problem ownership. When given a problem will take ownership of it and determine a solution for the customer while maintaining the integrity of the ICM team
Pass pre-employment drug screen and background check
Must have a clean driving record

Nice To Haves

Training or background in customer service phone skills
Experience in customer facing roles
Experience in the aggregate industry

Responsibilities

Research and identify parts for a customer with associated part systems
Create and manage orders for a customer
Advise customer on substitution of part when replacement is not available
Proactively pursue need by dates to manage emergency fees and freight charges
Research and procure all will call parts for walk in customers
Provide answers and solutions to customer questions for will call orders including back ordered parts, shipping and logistic questions, updated parts questions etc
Proactively manage customer expectations related to back orders
Perform warehouse journeyman and parts specialist duties as required
Pull, pack and release of parts orders as needed
Participate in phone soft skill monthly training
Participate and complete training as required or as is available
Work daily customer back-order queue. (EMBO report)
Process 30-day returns
Process and stage customer orders
Performs all other duties as needed