Parts Back Counter Associate - Fontana, CA

Velocity Vehicle Group•Fontana, CA

2d•$22 - $28

About The Position

The Parts Department Back Counter Person performs a variety of customer service duties primarily focusing on and relating to the delivery of parts, software, and accessories to the company’s service technicians and service department that contribute to the efficient, safe, and profitable operation of the dealership parts department. The Back Counter Person is in part responsible for providing technicians with the parts they need and providing excellent customer service while assisting the parts department as a whole

Requirements

High school diploma or the equivalent
Excellent customer service skills
Strong communication skills
Knowledge of supplies, equipment, and mechanical parts
Ability to effectively listen
Ability to interpret customer needs
Must be able to lift up to 50 pounds at times
Must be able to pass post-offer drug test, physical and background check

Nice To Haves

Proficient in relevant computer applications
Experience in a customer service environment preferred
Data Entry and strong typing skills preferred

Responsibilities

Assists technicians with locating, ordering & providing parts from multiple sources needed to perform repairs
Assists the Service Department with any parts needed
Maintains customer goodwill by interacting positively with internal and external customers
Fulfills customer requests
Provides price, availability, and quotations for customers
Places orders for customers according to customer specifications
Follows prescribed cash, credit, and check processing procedures of the dealership
Pulls parts for technicians
Updates emails to the Service Department as needed
Accepts and documents warranty parts from technicians
Calls multiple vendors to procure parts as needed
Processes and documents cores for returns
Processes new returned parts as required
Assists in keeping parts department clean and orderly
Accurately records all sales and/or transactions
Performs routine housekeeping tasks to maintain area clean
Uses dealership equipment and resources safely and proficiently
Contributes to team effort by accomplishing tasks
Communicates with customers regarding parts issues
Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
Treats customers fairly and honestly and demonstrates the company’s commitment to superior customer service and ethical business practice