Parts Back Counter Associate - Fontana, CA

Velocity Vehicle Group•Fontana, CA

3d•$22 - $28

About The Position

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You: Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture! What You will Do: The Parts Department Back Counter Person performs a variety of customer service duties primarily focusing on and relating to the delivery of parts, software, and accessories to the company’s service technicians and service department that contribute to the efficient, safe, and profitable operation of the dealership parts department. The Back Counter Person is in part responsible for providing technicians with the parts they need and providing excellent customer service while assisting the parts department as a whole Schedule: Monday - Thursday 10:30am - 7:00pm & Sunday 7:00am - 3:30pm

Requirements

High school diploma or the equivalent
Excellent customer service skills
Strong communication skills
Knowledge of supplies, equipment, and mechanical parts
Proficient in relevant computer applications
Ability to effectively listen
Ability to interpret customer needs
Must be able to lift up to 50 pounds at times
Must be able to pass post-offer drug test, physical and background check

Nice To Haves

Experience in a customer service environment preferred
Data Entry and strong typing skills preferred

Responsibilities

Assists technicians with locating, ordering & providing parts from multiple sources needed to perform repairs
Assists the Service Department with any parts needed
Maintains customer goodwill by interacting positively with internal and external customers
Fulfills customer requests
Provides price, availability, and quotations for customers
Places orders for customers according to customer specifications
Follows prescribed cash, credit, and check processing procedures of the dealership
Pulls parts for technicians
Updates emails to the Service Department as needed
Accepts and documents warranty parts from technicians
Calls multiple vendors to procure parts as needed
Processes and documents cores for returns
Processes new returned parts as required
Assists in keeping parts department clean and orderly
Accurately records all sales and/or transactions
Performs routine housekeeping tasks to maintain area clean
Uses dealership equipment and resources safely and proficiently
Contributes to team effort by accomplishing tasks
Communicates with customers regarding parts issues
Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
Treats customers fairly and honestly and demonstrates the company’s commitment to superior customer service and ethical business practice