Back Counter Parts Associate - Hampton, NJ

CraneWorks•Hampton, NJ

About The Position

This position is responsible for assisting internal customers in finding the correct crane parts, providing exceptional service, and ensuring that the inventory is properly stocked and maintained. They will work closely with technicians, and other team members to ensure the efficient operation of the parts department while leveraging digital tools to provide excellent internal customer service, ensuring that internal customers get the correct parts delivered in a timely manner.

Requirements

Previous experience in retail sales, customer service, or working with mechanical or industrial parts, preferably in the crane, construction, or heavy equipment industries.
Basic understanding of crane components, machinery, and related parts, or the willingness to learn about the crane industry.
Excellent communication skills and a professional, friendly demeanor.
Strong organizational skills and the ability to manage inventory and orders efficiently.
Ability to troubleshoot and provide solutions when customers encounter issues with parts or equipment.
Ability to work independently in a remote environment, managing time effectively and staying organized without direct supervision.
Comfortable using digital tools such as emails, live chat, customer relationship management (CRM) software, and online catalogs.

Nice To Haves

Experience working in the crane, construction, or industrial equipment industry.
Familiarity with computerized inventory management systems.

Responsibilities

Respond promptly to internal customer inquiries via phone, email, or live chat, helping them identify the right parts based on their needs.
Process orders for parts and accessories, ensuring accuracy in part numbers, descriptions, and shipping details.
Develop and maintain a strong understanding of the products offered, including specifications, compatibility, and applications, to provide effective recommendations to internal customers.
Use online catalogs, digital resources, and manufacturer databases to identify parts and ensure correct product selections for internal customers.
Handle returns, exchanges, and warranty claims remotely, following company policies to resolve internal customer issues efficiently.
Keep track of stock levels and notify internal customers of product availability, backorders, or shipping delays.
Maintain accurate records of internal customer interactions, orders, and returns, and update the database with the necessary information.
Work closely with the parts department and other team members to address inventory issues and streamline the fulfillment process.