Parts Associate

Cummins•Springfield, MO

1d•Onsite

About The Position

We are looking for a talented onsite Service Parts Associate to join our team in Springfield, MO. In this role, you will make an impact in the following ways: Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices. Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions). Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate. Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner. Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

Requirements

Significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
Proficiency in Microsoft applications, generating reports.
Ability to learn new systems required to do the job effectively.
Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Must be able to physically lift 50 pounds occasionally.
Wear required personal protective equipment.
Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse.
High school diploma or certificate of completion of secondary education or equivalent experience.
Advanced level computer skills.
May require licensing for compliance with export controls or sanctions regulations.
Ability to complete cash reports and handle customer payments.

Nice To Haves

Prior parts experience preferred.
Forklift experience preferred.

Responsibilities

Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.