Parts and Service Customer Support Representative

Clarke Power Services Inc • Indianapolis, IN

15d • $28

About The Position

Parts & Service - Customer Support Representative $28/hr+ (Depending on Experience) Up to $1,500 Hiring Bonus! Mon-Fri: Day shift
When you work with Clarke, you work with an industry leader!
Do you have experience working with Heavy Duty Truck Parts and Service? Are you looking for a good new opportunity?
We would like to talk with you!

In this role, Service & Parts Customer Support Representative, associate will Interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer.

Requirements

• High school diploma or general education degree (GED)
• 4+ years of related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License
• Must be able to obtain DOT Med Card

Nice To Haves

• A technical background with engines or transmissions big plus
• Commercial Driver's License (CDL) a plus

Responsibilities

• Open and close parts and service tickets for both warranty and customer pay invoices.
• Talks with customers by phone or in person to identify parts and/or service needs and sets those customers up with our scheduling system
• Completes information, determines charges for service requested, and quotes labor and/or parts required by customer
• Solicits sale of new or additional parts or services.
• Reads parts and service manuals to ascertain type and specification of part.
• Utilizes computer system for entering and updating customer orders
• Write an accurate, descriptive and clear repair order for work to be performed.
• Efficiently and accurately enter the order information into a specialized computer system, and effectively participate in self-directed work teams.
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

Benefits

• HIRING BONUS!!
• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Work with a GREAT Team of people!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED